ITACA S.p.A. through the implementation of a Quality Management System compliant with UNI EN ISO 9001 [ed.2015] and with a view to constant expansion towards new foreign markets, the primary objective is to improve the quality and compliance of its business with customers.

Responsibility for the definition and verification of implementation of the Quality Policy lies with the Management, which develops and documents it:

• Defining the objectives and general guidelines;
• Defining the Quality Management System;
• By determining the involvement, commitment and participation of all the components of the
  organization in achieving quality;
• By allocating resources and means appropriate to needs;
• Keeping staff trained, through training and updating courses, so that they can do their job better;
• By setting up a continuous and open collaboration program with its suppliers;
• Promote the approach to processes and RISK-BASED THINKING;
• By implementing an internal verification system in order to ensure compliance with the quality
  objectives, constantly monitoring the company quality trend, the « performances » of its suppliers and the level of customer satisfaction.
• Taking continuous improvement as a priority, obtainable by defining measurable objectives
  appropriate to the purposes of the organization, monitored and updated periodically, as part of the
  management review.